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Here I am again telling some smartphone problems that complaints a year ago, maybe big companies already fix this. However, it’s better to have simple information’s about these huge handsets names with usual problems encountered.
The most common smartphone problem including the iPhone 5s is the battery, a smartphone that have a powerful processor make battery quick drain. Also the Fingerprint password is a one of the major deal here. Maybe today, Apple already fixed it.
Being famous for its gorgeous and unique design, HTC One has dropped when it comes to the camera quality. And as mention above, battery is also a main problem in the HTC one.
ALSO CHECK: Why cellular country complaints?
This complaint is actually more than a year ago; I just want to share what are the typical issues of our gadgets specially Samsung Galaxy S4 and Motorola Moto X.
This Samsung Galaxy S4 has developed into extremely favorite by many smartphone users since the launch in 2010. Reaching a over a 40 million revenue in 2013, however with many smartphone users encountering overheating as well as battery issues, the typical issue in handset with these strong processing power.
Together with the display quality dropping short of the new smartphone, the major complaint of the Moto X is a deficiency of storage space for this device. Having the low storage space, and no memory card that one of the important features to upgrade, the only way you can upgrade is via cloud services.
Check image below for the issues of this smartphone big names, as well as the percentage of requests that fall into every each issue.
These days almost everyone has cell phones some old and some are high end smartphones.
In fact, having such a unit is no longer deemed as a luxury but an essential need. Therefore, when issues are all in with these devices but cellular country complaints is intriguing. Anyways we are normally eager to resolve them instantly. As customer of these devices, we might face 2 main issues: the Technical with the actual device or problems with the service.
When a cell phone stops functioning, fist thing to do is need to identify whether the issue comes from the device itself or from the service provider. If you think the phone is defective, you need to communicate to the dealer who sold the phone to you. As customer, we must remember that the phone we purchase must be as defined by the dealer, match for the intent for which items of the same kind are usually used and show the quality and operation which are regular in good of the same type.
Well, when this is not the situation, I am eligible to state a free treatment. The person liable for providing such treatment is no other than the seller.
When mobile phone is malfunctioning and the problem is not the outcome of improper use, you may first request to have a mobile phone fixed for free.
If repair is not doable or may result in a major trouble, I suggest you may ask for replacement. Cash refund may be claimed in cases wherein repair or replacement are possible or not be able to carried out without triggering a major hassle to customers.
In case the issue concerns the mobile phone service, your complaint requires to be tackled to the service provider. As soon as the problem is not resolved right away, you need to put it in writing and send your complaint letter using your email. If you are not receiving any support that you are paying for, you must complain quickly and if the problem stays unsolved, you may terminate the agreement with the service provider without taking any penalty or fees.
What buyers cannot complain about terms and conditions?
As buyer we are responsible to read the terms and conditions we ere committing for. We must first make sure that we know for how long we are committing and how much we will have to pay monthly.
We must also check out for charges that may apply when payments are not taken out within the time period.
We need to be aware that service providers could possibly change the terms and conditions you sign to.
Lesson: before purchasing products especially mobile phones, check everything if the unit is working properly, take your time, consider yourself as the big boss because you are the buyer.
T-Mobile is in the spotlight because of the issues regarding to their billings.
Federal Government Trade Commission reported this Tuesday that has submitted a formal complaint in opposition to phone service provider the T-Mobile for billing clients of hundreds or even a millions of dollars by silently placing additional fees for premium service that had been, in the tremendous the greater part of cases completely false.
The actual complaint basically states that I-Mobile intentionally involved with the third party billing. The business firm apparently charged clients on behalf of another business firm while making a cut from the service billed.
For those who are confused here is the example of this premium serviced by the FTC contain membership information that offered teasing ideas, movie star news, as well as horoscope prophecy. The charge typically cost a 9.99USD for each month, along with T-Mobile carrying on to bill its clients for the service made years after understanding it was occurring.
